Unable to establish the VPN connection. The VPN server may be un-reachable, or security parameters may not be configured properly for this connection.
VPN Error 800 can be caused for a number of reasons. If the VPN Server is really down then you have to wait or contact your VPN Administrator/Company to fix this.
With our customers the most common cause of this issue is a client/user side firewall is blocking the connection. (eg. Norton Internet Security, Kaspersky, McAfee etc..). The best way to troubleshoot is to make sure Windows Firewall and any other Firewall such as Norton is completely disabled.
If you're using a router you need to enable VPN functionality as well. Most routers will have some options for "VPN Settings/Configuration". You want to find options such as "Enable PPTP Passthrough".
Be sure to save the settings in your router.
Some things to consider are the country, ISP and location you are connecting from. Some countries have blocked the IPs of VPN providers ( we can help you with this), some specific IPs block VPN connections as well, and more importantly where are you connecting from?
Some Hotels and some Workplaces/Corporations may block outgoing VPN connections as well. If you have tried all the solutions above and still can't connect, we can provide you with an "undetectable VPN account" which cannot be blocked. As long as you can access e-mail or surf some websites, we will be able to find an alternate "stealth VPN solution" for you even if your country, ISP or workplace is blocking your VPN Account from working.
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